Question 1

SHIPPING

Accepted Answer

Goods are shipped within 5-7 days (Domestic) and 10-12 days (International) on placement of the order, except for orders placed on Sundays and national holidays, which are processed on the next working day.
Duties & Taxes for International orders are additional and need to be paid by the customer to the shipping company at the time of delivery.

Question 2

RETURNS & EXCHANGES

Accepted Answer

ADIGAMI acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.
 
Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else ADIGAMI will not be liable to accept the merchandise. In such cases, the customer will have to write in to adigamistudio@gmail.com and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.
 
ALL couriers of this nature will be borne by the customer themselves. ADIGAMI  will only bear the expenses of the transaction after the repair of the merchandise.
 
Please note, damaged products specific to repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves. ADIGAMI will only bear the expenses of the transaction after the repair of the merchandise.

Question 3

CANCELLATION & REFUND

Accepted Answer

After having placed their order, customers may cancel their order only if the order has not been dispatched yet. The refund will be processed within 10 working days.
 
We do not accept any cancellation on orders after the product has been dispatched from our warehouse.In case of cancellation, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder.

Question 4

PRIVACY POLICY

Accepted Answer

We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in other site promotions.When ordering or registering, we may ask you for your name, date of birth, e-mail address, mailing address, phone number, credit card information or other information.We use browser cookies to enhance your experience and gather information about visitors to our websites.How do we use your information? We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:
• To quickly and securely process transactions
• To administer promotions, surveys or other site features
• To allow us to better service you in responding to your customer service requests
 
To protect visitor’s information, we implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to our systems, and are required to keep the information confidential. When you place orders or access your personal information, we use a secure server. Cookies are small files that a website transfers to your computer's hard drive through your Web browser (if you allow) that enables the site to recognize your browser and track information about your visit.
 
For example, we use cookies to track the items in your Shopping Cart. They are also used to help us understand your preferences based on your site activity, which enables us to provide you with improved service.
 
To modify your e-mail subscriptions or completely opt-out of receiving Adigami e-mails please let us know by emailing us at adigamistudio@gmail.com and simply ask us to remove your company, name or account from our email list. A Special Note to Parents: We realize that many children will visit our site, and we therefore encourage children to consult with their parents before submitting any information to any website, including ours. We encourage parents to supervise their children's online activities and consider using parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also prevent children from disclosing their name, address, and other personal information online without parental permission.This policy was last modified on March 2nd, 2021.We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms & Conditions

SHIPPING

RETURNS &amp; EXCHANGES

CANCELLATION &amp; REFUND

PRIVACY POLICY

RETURNS & EXCHANGES

CANCELLATION & REFUND